Our site is governed by Australian Consumer Law in relation to consumer rights.
For a Refund or Return the following applies:-
Item 1 - Change of mind*
We are not required to provide a refund or replacement if you change your mind.
Item 2 - Major problem
You can choose a refund or exchange if an item has a major problem. A major problem is deemed when the item:-
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
Item 3 - Not Major
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase eg. your receipt or our invoice.
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*Further to Item 1 - Change of mind
We endeavour to provide a fair representation of the actual print/kit on our website. If upon receipt of the kit you find it does not live up to your expectations, we will provide a refund or exchange of the full purchase price as long as the kit is returned to us in resale-able condition. Packaging must not be opened for a refund or exchange to be applicable in relation to change of mind.